Hello, travelers!
We know that trip-hunting and travel research can be exhaustive, and at times finding all the information you need to plan the perfect vacation can get tricky. Thinking of that, we have put together this FAQ with the most asked questions made by our guests over the 25 years (wow!) that we have been giving tours.
Please see if your questions are answered below, and don’t hesitate in shooting us an email if you have any other doubts or thoughts! This way we can improve our FAQ, and make it even easier for travelers from all around the world to find all the information they need.
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Absolutely! Share the details and special requests of your group with us, and we’ll tailor the experience to your needs – or even create a completely custom itinerary from scratch. Our goal is to design the perfect experience for you.
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In Spain, lunches usually follow the “menú del día”, which includes a first and second course, dessert, and drinks. You’ll be able to choose from the restaurant’s daily options, which vary seasonally. While we can’t share the exact menu in advance, we carefully select high-quality, traditional restaurants, and guests frequently say they’ve had the “best meal of their stay in Spain” during our tours.
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Absolutely. Please let us know of any allergies, dietary restrictions, or preferences in advance. We work closely with our restaurants to provide suitable alternatives for every guest.
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We recommend booking as early as possible to secure your preferred dates, especially during high season. Last-minute bookings are welcome, but availability can be limited, and we wouldn’t want you to miss out.
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Private Groups:
● Cancellation 14+ days in advance: Full refund or credit
● Cancellation 1–13 days in advance: 70% refund
● Cancellation within 24 hours or no-shows: Full price charged
● Pre-purchased site or admission fees are non-refundable
● Custom wine tours may have separate cancellation policies
● If we cancel due to unforeseen circumstances (extremely unlikely): Full refundPremium Multi-day or Customized Large Group Experiences:
● 1 month or more before start: Full refund
● 2 weeks to 1 month before start: 50% refund
● 1–2 weeks before start: 30% refund
● Less than 1 week: No refund
● Pre-purchased site or admission fees are non-refundable
● Custom wine tours may have separate cancellation policies
● Booking fees charged by payment providers are non-refundable -
Not at all! Our calendar may not reflect all possible adjustments. Please email us your request, and we’ll check our schedule and get back to you promptly.
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Most standard hikes are medium difficulty, but we can often adjust the route and pace to suit your group’s preferences. Please discuss these with us in advance.
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We don’t cancel tours due to weather. If needed, day trips – including kayaking experiences – can be re-routed to keep exploring safely. Hiking trips may be rescheduled if conditions pose safety risks. We’ll contact you immediately if any changes are necessary
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Yes! Most of our tours are family-friendly. We can adjust the pace and activities to suit children of all ages. Just let us know the ages of your little ones when booking.
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Yes! Private day trips and multiday experiences include comfortable private transportation between destinations, with pick-up and drop-off at your accommodation. Walking tours don’t include transportation, but if you’re staying in the city center, your guide can usually meet you there to start the tour – just let us know when booking.
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We highly recommend travel insurance for all trips, especially for multiday experiences. This ensures peace of mind in case of illness, delays, or cancellations.
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Our tours are fully private, so your group will only include the people you book with – no strangers, no crowds. We can accommodate private groups of all sizes.
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All of our guides speak English and Spanish fluently. Many also speak additional languages, depending on availability. Please let us know your preferred language beforehand so we can accommodate your request.