In compliance with the provisions of article 10 of Law 34/2002, of 11 July, on Information and Electronic Commerce Services for the General Public (LSSI), we hereby announce that www.spanish-trails.com is operated by Alba Programas S.L., Official Travel Agency GC-1333, with office at Portal del Ángel 42, 4A, 08002, Barcelona, Spain, Fiscal Identification Number B17749334, telephone +34 93 500 1616 and email [email protected]
Small and Private groups:
Customers will receive a full refund (or credit) with 7+ days notice of cancellation. Between 7 and 1 day notice, a 70% refund of the total price will be given.
In the unlikely case of operator cancellation due to unforeseen circumstances, customers will also receive a full refund or credit.
Cancellations within 24 hours and no-shows will be charged the full price.
Any entrances to sites that have already been purchased cannot be refunded.
Premium Multi-day Experiences and Customized Group Experiences:
One month or more before trip’s start – Full refund
Between 1 month and 2 weeks – 50% refund
Between 1 and 2 weeks – 30% refund
One week or less – no refund
What responsibilities do I assume as a guest?
As a guest and client of Spanish Trails I acknowledge that I have voluntarily applied and agreed to participate in the service designated on this booking request. I am voluntarily participating in this trip with the knowledge of the numerous risks and dangers involved.
All Spanish Trails guests and clients are responsible for: Having or contracting their own personal insurance policy to assist them in the event of injury and/or accidental death while being hosted by Spanish Trails or subcontracted guides and guide services of Spanish Trails. Spanish Trails assumes absolutely no responsibility for injury or accidental death. Insurance for injury and accidental death is offered through a third party provider that is indicated on the Spanish Trails website or information for such insurance can be provided upon request. Clients are responsible for choosing a trip that suits their abilities, fitness level and state mental health; communicating any physical, mental or emotional limitations by fax or online to Spanish Trails prior to trip departure; If you are booking a tour or services with Spanish Trails for someone other than yourself then be aware that you are making choices for that person(s) regarding physical ability, interest level, price and booking conditions and injury and accidental death insurance policy purchase or waiving of injury and accidental death insurance; arriving at the trip start with the appropriate clothing; respecting nature and the laws of areas visited; following environmental guidelines and regulations while on the trip in accordance with leader direction; and respecting the rights of all other clients and tour and/or service participants.
What are Spanish Trails’ limitations of liability?
Spanish Trails is not liable for bodily injury, accidental death or property damage or theft as a result of (but not limited to): falling, physical exertion for which a guest is not prepared; forces of nature; travel by train, auto, boat or other conveyance, or by bicycle, ski, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Travel insurance is very strongly recommended and can be contracted through the Spanish Trails website or by requesting information for travel insurance if you do not see the travel insurance contraction option on the Spanish Trails website. Spanish Trails is also not liable for additional expenses not specified as included in the tour or service cost. Spanish Trails is not liable for additional expenses a guest may incur as a result of a late start and/or late return due to natural disasters, weather, traffic, illness of a guide or other guest while en-route or any other delays due to circumstances beyond the control of Spanish Trails or the Spanish Trails’ guides. Spanish Trails reserves the right to make transport, route, restaurant, hotel or any other modifications as necessary to improve the trip’s quality or to accommodate weather and the comfort and well-being of guests. Guests of Spanish Trails give express permission for Spanish Trails to use photos submitted from tours, to take photographs or video recordings of its trips for marketing purposes, as well as approving such use by third parties with whom Spanish Trails may collaborate with, without financial remuneration.